1st Quarter 2015

Protecting Your Account

ICMA-RC is committed to protecting the security of your accounts, and we regularly monitor the security of our website to keep your information secure. We have designed and currently maintain an Information Security Program that reflects widely recognized best practices. You can also take some steps to protect yourself:

  • Don't give anyone access to your personal information, such as your user name and password. Create strong passwords that can't easily be guessed-avoid using family members' names, birth dates, or anything else an identity thief could figure out with other information about you. It's best to use passwords that include some numbers, symbols, and uppercase and lowercase letters (see this article about accessing your account and the requirements for ICMA-RC passwords).
  • Change your password regularly; every three to six months is a recommended frequency.
  • Check your account information frequently for any suspicious activity.
  • Shred personal information before you discard mail you no longer need.
  • Update your email, phone numbers, and mailing address to ensure the most recent information is on file with ICMA-RC. (See the Ask ICMA-RC article for information on how to do this in Account Access.)
  • Promptly review all communication sent from ICMA-RC via mail or email and immediately report any discrepancies.
  • Register all devices, such as smartphones, tablets, or computers you usually use to access your ICMA-RC accounts.
  • If you are a victim of identity theft or if your personally identifiable information has been illegally obtained, contact ICMA-RC immediately at (800) 669-7400.

For more information about identity theft protection and resources, see the Federal Trade Commission's website at

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