Ask MissionSquare Retirement: Fraud Prevention

What steps does MissionSquare Retirement take to protect my accounts?

MissionSquare Retirement takes the security of participants' accounts very seriously and we continuously apply enhancements to safeguard your assets. To ensure the continued security of your assets online, we are finalizing enhancements to our account management portal, Account Access, to provide you with additional fraud prevention security. Look forward to enhanced online security in the near term.

These enhancements will further strengthen our existing processes that assist in authenticating participants as well as identifying and preventing fraud. We will continue to evaluate our fraud prevention processes to ensure your assets are appropriately safeguarded at all times.

You can also take measures to help prevent fraud. Update your contact and bank account information promptly with MissionSquare Retirement whenever you have a change. Create unique and strong passwords, such as those that include some numbers, symbols, and uppercase and lowercase letters. Don't use passwords that can be easily guessed such as family members' names and birthdates.

Also, check your account regularly and notify MissionSquare Retirement immediately of any suspicious activity. Promptly review all mail, email, and other communication from MissionSquare Retirement, and report any discrepancies. Also, be careful of suspicious communications, which could be from identity thieves trying to steal your personal information. Be aware that as MissionSquare Retirement takes precautions to safeguard your account, we ask you to never provide your online account information to anyone who calls you or sends you an email. MissionSquare Retirement will never reach out to you in this way to verify your online credentials. 

Register all devices, such as smart phones, tablets, or computers you use to access your MissionSquare Retirement accounts. If you are a victim of identity theft or your personally identifiable information has been illegally obtained, contact MissionSquare Retirement immediately at (800) 669-7400.

For more information about identity theft protection and resources, see the Federal Trade Commission's website at Also see Protecting Yourself from Identity Theft This Summer for more tips.

Have a question for us? Send your question to We will draft articles based on broad topics. If you have a specific question about your account, please log in to your account at and use a contact option for Investor Services.


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