How to Protect Your Finances from Fraud

MissionSquare Retirement takes the security of participants' accounts very seriously and we continuously apply enhancements to safeguard your assets. To ensure the continued security of your assets, MissionSquare Retirement periodically makes enhancements to our account management portal, Account Access, to provide you with additional fraud prevention security.

These enhancements further strengthen our existing processes for authenticating participants as well as identifying and preventing fraud. We regularly evaluate our fraud prevention processes to ensure your assets are appropriately safeguarded.

There are also steps you can take to help prevent fraud:

  • If you have not already done so, register your account ( to prevent someone from doing so fraudulently. Be sure to provide an email address and valid contact numbers, including mobile number.
  • Check your account(s) regularly and notify MissionSquare Retirement immediately of any suspicious activity
  • Promptly review all mail, email and other communication from MissionSquare Retirement, and report any discrepancies.
  • Be careful of suspicious communications, which could be from identity thieves trying to steal your personal information. MissionSquare Retirement strongly suggests participants never provide their online account information to anyone who calls or sends them an email. MissionSquare Retirement will never reach out to a participant in this way to verify their online credentials
  • Update contact information promptly with MissionSquare Retirement whenever you have a change.
  • Create unique and strong passwords such as those that include numbers, symbols, and uppercase and lowercase letters.
  • Don't use passwords utilized for other online accounts or websites, or that can be easily guessed, such as family participants' names and birthdates.

If you are a victim of identity theft or believe that your personally identifiable information has been illegally obtained, contact MissionSquare Retirement immediately at (800) 669-7400.

For more information about identity theft protection and resources, see the Federal Trade Commission's website at


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