For Individuals,Custom

ICMA-RC Announces Plans to Strengthen Client Experience

September 9, 2020

Enhancing Mission with New Strategic Partnership

ICMA-RC is pleased to announce the selection of a new strategic partner that reinforces our relentless focus on providing outstanding client experiences that sets the standard for retirement recordkeeping operations, servicing, and technology. ICMA-RC selected SS&C as a strategic technology partner to advance the next generation of our recordkeeping, digital, and operational technologies. The partnership expands ICMA-RC’s ability to deliver on our mission of building retirement security for those who serve our communities.

With almost 50 years of providing exceptional plan administration, investments, and financial guidance, ICMA-RC's new strategic partnership allows us to offer numerous benefits for community-focused employers and employees, including:

  • Enhanced digital experience through a comprehensive, easy-to-navigate omnichannel platform.
  • Expanded financial wellness programs providing personalized user experiences and education services delivering a best-in-class financial journey focused on positive outcomes.
  • Scalable and configurable platform that allows rapid technology enhancements tailored to meet evolving client needs and unique circumstances.

ICMA-RC selected SS&C based on their demonstrated track record of success delivering technology-powered solutions and services for the financial services industry for more than 30 years. SS&C currently supports some of the world's leading financial institutions and retirement plan service providers with an operational platform that hosts more than 8 million plan participants. Just as importantly, they share our organizational values, and understand and support our mission of serving those who serve our communities.

"ICMA-RC has made great strides in enhancing our clients' digital experience, and this strategic partnership will continue that momentum going forward," said ICMA-RC CEO and President Lynne Ford. "We believe that a comprehensive omnichannel platform and expanded financial wellness programs are key to helping participants build retirement security. ICMA-RC's high-touch, personalized approach to service combined with SS&C's technology-powered solutions will ensure best-in-class experiences for our clients and allow us to expand our mission to even more community-focused employers."

ICMA-RC's strategic partnership with SS&C will start immediately, with clients seeing benefits throughout the process. This will accelerate ICMA-RC's ongoing efforts to enhance the plan sponsor and participant experience, allowing us to continue to serve in a high-touch manner while providing more technologically dynamic and efficient solutions to improve operational efficiencies.

For more information on this new partnership, please read our Frequently Asked Questions handout.

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