Employer Bulletin: Your Plan Administration Resource

Client Experience: An Update on Our Strategic Initiatives

Last fall, we announced ICMA-RC’s strategic partnership with SS&C, a company that provides technology-powered solutions to some of the world's leading financial institutions and retirement plan service providers.

We’re excited to share that our plans are progressing smoothly as we focus on enhanced and new features to improve your and your employees’ experience through next-generation recordkeeping, digital, and operational technologies, combined with our high-touch, personalized approach to service. Our prevailing mission: to build retirement security for those who serve their communities.

Among the numerous enhanced and new features underway are:

  • Expanded financial wellness programs marked by personalized user experiences and educational tools and resources that deliver a best-in-class financial journey focused on positive outcomes.
  • Enhanced digital experiences through a comprehensive, easy-to-navigate omnichannel platform. This includes an improved participant website with expanded transaction capabilities.
  • A scalable and configurable platform that allows rapid technology enhancements tailored to meet your unique needs and circumstances, including a more intuitive plan sponsor website and payroll management features, as well as robust reporting.

We’re committed to ensuring a smooth process for you and your participants as we lead the journey toward an enhanced client experience. We’ll continue to keep you informed with updates through this Client Experience section in the Employer Bulletin, EZLink, and additional communications channels.

As always, our teammates are available to assist you, and we’re here to answer any questions. Please feel free to reach out to your ICMA-RC representative, and watch for ongoing updates.